Q. What are your candles made of?

A. All of our candles are made of paraffin wax unless otherwise specified. We do carry a line of natural, 100% soy candles.

Q. Why could I smell my unscented candles when they were delivered?

A. We make both our unscented and scented candles in the same building. All of our packing materials are also in this building. Sometimes the air in our factory can get pretty heavy with fragrance which is absorbed by the packing peanuts and boxes. When we go out to dinner on Friday night, the cooks who know us will come out of the kitchen, while we are still in line, to say hi because they could smell us. Take your candles out of the packing materials, if you still feel there is an odor to them you can wipe them with a damp paper towel. When you light them they will not smell..

Q. Do your wicks contain lead?

A. None of our candles contain lead wicks. Our different candle types will either have a cotton, paper, or zinc core.

Q. What are rewards points?

A. REWARDS POINTS: To take advantage of our Customer Rewards Points program a username and password must be created before checkout. Without a username and password there is no way to keep track of your accumulated points. A customer does not need to "sign up for membership" to use/obtain Rewards Points. Currently no Rewards Points are offered to wholesale accounts. Once Reward Points have been accumulated they may be used as partial or full payment on future orders, excluding shipping and taxes. Reward Points WILL NOT BE APPLIED TO TAXES AND SHIPPING. Rewards Points are only added to a customer total once the order has been placed AND processed. Reward Points ARE NOT earned on shipping and taxes. Rewards Points can only be used/received on orders placed through www.uscandleco.com , not on phone orders, emailed orders, mailed orders, or merchandise purchased in our outlet store. Customer Rewards Points totals can be viewed by logging in and going to Modify Profile, points are shown at the top of the page. 35 Rewards Points = $1.00.